SUPPORT DESK
Submit account, subscription, client connection, international routing, billing, and refund questions through the user panel. Tickets retain your issue description and follow-up history, making it easier to continue in one place.
CONTACT CHANNELS
Contact details are shown only for channels publicly listed on this site. For now, the user panel ticket system is recommended to keep the issue description and follow-up history together.
Best for issues that need ongoing follow-up, including account status, subscription activation, plan billing, refund requests, client connections, and route selection. Return to the panel after submitting to view replies and add information to the same ticket.
Resolution time depends on the issue complexity and the current queue. Order checks or connection diagnostics may require additional details from the relevant page.
Go to Ticket Center →The site’s current facts do not list a public email address, so none is displayed or provided here. For detailed issue descriptions, order information, or connection symptoms, use an online ticket instead.
Because no public email channel is listed, this page does not provide an expected response time for email. Tickets are the official place to track handling records.
Use an online ticket →The site’s current facts do not list a public Telegram account or group address. To avoid directing you to an entry point not maintained by this site, no unverified account or link is provided here.
As this channel has not been made public, no response-time expectation is provided. Submit account, subscription, and connection issues through a user-panel ticket.
Submit a question →SUPPORT SCOPE
Choose the category closest to your situation and include the necessary details in your first submission to reduce follow-up questions.
For login issues, subscription status, plan activation, traffic display, and device changes. Include your username, relevant page messages, and when the issue occurred. Do not submit your password in the ticket.
For client connection failures, subscription import issues, system permission prompts, or cases where the target service remains inaccessible after connecting. Include your platform, the message shown in the client, and the steps already tried.
For peak-hour fluctuations, changes in route performance for a specific region, or unstable access to a target service. Include the selected region, target service, time of occurrence, and how other routes performed.
For payment status, order verification, plan upgrades, and refund requests. JQVPN offers a 14-day no-questions-asked refund; for related issues, open the relevant order in the user panel and include verifiable details.
BEFORE SUBMITTING
A complete description is more useful for troubleshooting than simply writing “it does not work.” Provide the details that apply to your situation and skip anything irrelevant.
Start with your platform and issue type, then specify the selected route, target service, page message, and reproduction steps. For order-related issues, include the order details shown in the user panel; for connection issues, attach a screenshot of the client status page.
RESPONSE EXPECTATION
Ticket order depends on the issue type, queue, and information that needs to be verified, so this page does not promise a fixed response time. Complete descriptions with the right category and necessary details are generally easier to move directly into review.
Connection issues may require checking client status, route selection, and target-service behavior. Billing issues may require reviewing order records in the user panel. If support asks for more information in the original ticket, reply there instead of creating multiple duplicate requests.
For common setup issues, check the FAQ and Quick Start documentation first. If the documented steps do not resolve the problem, add the steps you tried to your ticket so support can narrow down the cause.